Privacy
Privacy Policy
Effective 9 July 2026
This Privacy Policy explains how PRP Hair Loss Clinic (“we”, “us”, “our”) — a website operated in connection with Advanced Dermatology, which provides the treatments described on this site — collects, uses, discloses and protects your personal information. We handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The information we collect
When you submit an enquiry or consultation request through this website, we collect the details you provide — typically your name, email address, phone number, and anything you choose to tell us about your hair, hair loss or the treatment you’re interested in. Because it relates to your interest in a health-related treatment, some of this may be “health information”, which is a type of sensitive information under the Privacy Act. We may also collect limited technical information (for example through cookies or basic analytics), such as your device, browser and the pages you view.
How and why we use it
We use your information to respond to your enquiry, arrange and confirm a consultation, provide information about PRP and related treatments provided by Advanced Dermatology, and improve this website. We only use your information for the purpose it was collected, for related purposes you would reasonably expect, or as otherwise permitted by law.
Your consent
By submitting an enquiry through this website, you consent to us collecting and handling the personal information — including any health information — that you provide, for the purposes set out above. You can withdraw your consent, or ask us to stop contacting you, at any time using the details below.
Who we disclose it to
We disclose your information to Advanced Dermatology, the provider of the treatments, so they can respond to your enquiry and arrange your care. We also use trusted service providers that help us operate this website and manage enquiries — for example form-submission and email-delivery providers, website hosting and analytics. We do not sell your personal information, and we do not disclose it for unrelated third-party marketing.
Overseas disclosure
Some of our service providers may store or process data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
How we store and protect it
We take reasonable steps to protect your information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Information submitted through this site is transmitted securely and held by us and our service providers. We keep it only for as long as we need it for the purposes above, or as required by law.
Cookies and analytics
This website may use cookies and basic analytics to understand how the site is used and to improve it. You can disable cookies in your browser settings, though some parts of the site may not work as intended.
Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We’ll respond within a reasonable time and may need to verify your identity first.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first and we’ll do our best to resolve it. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the effective date shown above.
Contact us
For any privacy question or request, contact us at privacy@prphairloss.com.au, or through the enquiry form on this website.